Shipping policy

AT A GLANCE

Processing time — 1–2 business days after order confirmation

Domestic courier — Poslaju, Ninjavan, or SPX

International courier — Flickpost (Malaysia) to your country's local carrier

Shipping terms — DDU (Delivered Duty Unpaid). Import duties are paid by the buyer upon arrival. For international customers.

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DOMESTIC - MALAYSIA

Courier — Poslaju, Ninjavan, or SPX (assigned based on availability)

Coverage — Peninsular Malaysia, Sabah & Sarawak

Estimated delivery — 2–5 business days (Peninsular) · 5–10 business days (Sabah/Sarawak)

Tracking — Tracking number provided once your order is dispatched

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INTERNATIONAL SHIPPING

Courier — Flickpost (Malaysia) + local carrier at destination

Estimated delivery — 7–21 business days depending on destination

Shipping terms — DDU (Delivered Duty Unpaid)

Import duties & taxes — Payable by the buyer upon arrival. Charges vary by country and are collected by local customs or your courier.

Tracking — Tracking number provided. Coverage may vary by destination country.

Nailora Beauty ships internationally on a DDU basis. We do not collect import duties or taxes on your behalf. Any customs fees must be settled by the recipient to release the parcel. We are not liable for delays caused by customs processing.

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ORDER PROCESSING

Processing time — 1–2 business days after payment confirmation

Business days — Monday – Friday, excluding Malaysian public holidays

Order confirmation — You'll receive a confirmation with tracking once your order is dispatched

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DAMAGED OR LOST ORDER

If your order arrives damaged or doesn't arrive within the estimated timeframe, please reach out within 7 days of the expected delivery date. Include your order number and photos of the packaging and we'll sort it out for you.

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Questions? Contact us at hello@nailorabeauty.com or find us on Instagram @nailorabeauty